Asia Pacific Support

Any time new information technology is integrated into evolving IT systems, technical needs can arise. Regardless of where in the world a customer is located, Hexagon PPM can provide implementation assistance, ongoing product upgrades, and technical support.

The PPM Customer Response System ("Intergraph Smart® Support") is available worldwide to all of our current maintenance customers. Smart Support provides access to the following:

  • Service Requests (Reference your maintenance agreement for Support hours.)
  • Knowledge Base
  • Technical Tips
  • Compatibility Matrices
  • Downloads
  • Product Announcements
  • Service Packs and Fixes
  • Technical Notes and Whitepapers
  • Freeware Tools and Utilities
  • Documentation
  • Support Email Notification Subscription

Quality Support - ISO 9001 and Hexagon PPM   Find Your Local Office  

Continuous Optimization and Monitoring with 24/7 Expert Support

Maintaining and monitoring a global infrastructure is not your core business. Having the right resources available at the right time and location is expensive and challenging. Intergraph Smart® Cloud provides the right resources at...

Existing Users

Already have a account? Login your support tickets using Smart Support. You will also have access to our knowledge base, technical tips, and downloads.

New Users

If you do not have a user login, request access. Once Smart Support enabled, you will have access to our knowledge base, technical tips, and downloads.