Europe, Middle East, India, and Africa Support

Any time new information technology is integrated into evolving IT systems, technical needs can arise. Regardless of where in the world a customer is located, Hexagon PPM can provide implementation assistance, ongoing product upgrades, and technical support.

The PPM Customer Response System ("Intergraph Smart® Support") is available worldwide to all of our current maintenance customers. Intergraph Smart Support provides access to the following:

  • Service Requests (Reference your maintenance agreement for Support hours.)
  • Knowledge Base
  • Technical Tips
  • Compatibility Matrices
  • Downloads
  • Product Announcements
  • Service Packs and Fixes
  • Technical Notes and Whitepapers
  • Freeware Tools and Utilities
  • Documentation
  • Support Email Notification Subscription

Austria

All Hexagon PPM customers with a valid maintenance contract are free to use our PPM hotline daily from 8:00 am to 5:00 pm. On weekends as well as Germany-wide holidays the hotline is not occupied. You can reach your inquiries or error messages about software problems free of charge at:

Phone: 00800 / 52863-900

Email: Support-GermanyPPM@intergraph.com

Knowledge Base:  Intergraph Smart® Support

Czech Republic

Hexagon CS provides its customers with technical support on weekdays from 9.00 to 17.00 hours. In the case of special requirements of customers varies according to the time frame help desk contract.

You can contact us at this address: ppm-support-czl@intergraph.com

Direct product support secured Hexagon PPM division can be found here.

Denmark

If you have a maintenance agreement, you must use one of these links for support of your product:

Support of software from Hexagon PPM (engineering software for process, power generation and shipbuilding industries)

You can also sign up for Knowledge Management Support Portal where you can submit / log your support questions and access the English-language "Knowledge Base" as well as product-specific discussion forums. You can register as a new user via the entry form on the page.

If you do not have maintenance agreement, please send an e-mail to:

Info-DK for support of Hexagon PPM products

You can also call us on tel. 3619 2000 weekdays between kl. 8:30 and 16:30.

France

Hexagon PPM provides technical support for all PPM users under a maintenance contract.

Technical Support: Smart Support

From Monday to Thursday from 9:00 am to 12:00 pm and from 1:00 pm to 6:00 pm

On Friday from 9:00 am to 12:00 pm and from 1:00 pm to 5:00 pm

Phone: +33 (0) 1 45 60 30 00

E-Mail: sigfrsupport@intergraph.com

Fax: +33 (0) 1 45 60 31 36

Germany

Hexagon PPM customer support offers you a wide range of effective help resources and resources to answer your questions quickly and competently. We also recommend the conclusion of a maintenance contract, which gives you access to individual support through our expert German-speaking hotline. You can reach your inquiries or error messages about software problems free of charge at:

Phone: 00800 / 52863-900

Email: Support-GermanyPPM@intergraph.com

Knowledge Base: Smart Support

Netherlands

Whenever new IT technologies are integrated with IT systems that are under development, may need has arisen for technical support. Hexagon PPM can always provide support in implementation processes, providing continuous product upgrades and technical support.

PPM customers who have entered into a software maintenance agreement with PPM must log their calls via the Siebel system (Smart Support)

In case of problems with logging calls, please contact the CRM support team via email PPMCRM@intergraph.com.

Find your local office or +31 (0) 23 5666 666.

In both cases we ask you to keep the following information ready:

Your name

Your company name

Your telephone number and email address

The relevant product and version number as when you use (Dutch)

Portugal

Integrating new information technology into IT systems can result in new technical needs at any time. Regardless of where they are, Hexagon PPM provides its customers with implementation assistance, ongoing product updates, and technical support. Customer service is available on weekdays from 9:00 AM to 5:30 PM, GMT Time . To use this service you can do so using telephone, fax or email support.

New phone and fax numbers:

Telephone - 211209800

Fax - 211209820

E-mail - support-portugal@intergraph.com

Spain

As new information technologies are integrated into IT systems, new technical needs arise. No matter where a customer is located, Hexagon PPM provides deployment assistance and technical support and works on continually updating their products.

You can also contact us by e-mail, by clicking on TECHNICAL SUPPORT (for This type of queries via e-mail, you must include your data and the Serial Number of the product to which you want to refer)

To contact our Technical Support Center (CST), please do it through:

Telephone number: 900-200-123

Fax: 91 372 80 21

United Kingdom

Over its 40 year history, Hexagon PPM has earned a distinguished reputation for customer support and maintenance that has become the industry benchmark.

Customer Support provides maintenance based services for PPM applications and associated products. The service provided ranges from 9 - 5 Help Desk through to full 7 x 24 services depending on the requirements of the customer. Consultancy and ad-hoc services can also be provided.

To access our Smart Support clickhere.

If you have any questions email us here: ppm-info-uk@intergraph.com

Please provide the following: company, address, telephone, fax and email address

EcoSys

Login to Intergraph Smart® Support if you already have access. If you do not have access, request access.

Call Support: +1 800-766-7701 (Mon. - Fri. 7:00 AM - 7:00 PM CST)

CADWorx & Analysis Solutions (ICAS) Customers

International customers Look up your country of residence here and send e-mail or phone your local support office. If Intergraph Smart Support is available, your local support contact can give you instructions for filing Service Requests online.

Hypercare - Continuous Optimization and Monitoring with 24/7 Expert Support

Maintaining and monitoring a global infrastructure is not your core business. Having the right resources available at the right time and location is expensive and challenging. Intergraph Smart® Cloud provides the right resources at a lower cost, freeing your staff to focus activities that differentiate your business. Your organization benefits from a single interface to a partner that has responsibility to address all issues.

Hexagon PPM's dedicated team of experts guide you through the initial use of the Smart Cloud service and are in place to ensure your success. This enhanced, onsite, early-implementation support identifies issues and removes barriers to adoption with seamless handover to ongoing support.

Intergraph Smart® Support
If you do not have a user login, request access. Once Smart Support enabled, you will have access to our knowledge base, technical tips, and downloads.
Intergraph Smart® Support

Already have a account? Login your support tickets using Smart Support. You will also have access to our knowledge base, technical tips, and downloads.