Learn About Smart Support

Any time new information technology is integrated into evolving IT systems, technical needs can arise. Regardless of where in the world a customer is located, Hexagon PPM can provide implementation assistance, ongoing product upgrades, and technical support.

The PPM Customer Response System ("Intergraph Smart® Support") is available worldwide to all of our current maintenance customers. Smart Support provides access to the following:

  • Service Requests (Reference your maintenance agreement for Support hours.)
  • Knowledge Base
  • Technical Tips
  • Compatibility Matrices
  • Product Announcements
  • Service Packs and Fixes
  • Technical Notes and Whitepapers
  • Freeware Tools and Utilities
  • Documentation
  • Support Email Notification Subscription

Global
Trusted Global Provider

Serving as a global provider for all your support needs, we help you maximize your return on technology investments.

Information
Knowledgeable Support Staff

Technical personnel with years of industry experience are ready to assist with your support-related needs.

Registration
Support Notifications

Subscribe to receive technical support notifications for service packs, hot fixes, product releases, and more.

Question
Online Self-Help

Search the Knowledge Base 24/7 to find answers to questions and support-related topics.

Download
Product Resources

Access technical product documentation and downloads for product releases.

Certificate
ISO 9001 Certified

Our ISO 9001 certification demonstrates our commitment to quality.


Asia Pacific
Europe, Middle East, India, and Africa
EcoSys

Login to Intergraph Smart® Support if you already have access. If you do not have access, request access.

Call Support: +1 800-766-7701 (Mon. - Fri. 7:00 AM - 7:00 PM CST)

CADWorx & Analysis Solutions (ICAS) Customers

US & Canadian customers To receive support, go to Intergraph Smart® Support if you already have a login. If you do not have a user login, click Contact your CADWorx & Analysis Solutions authorized reseller. If you are a maintenance customer is with Hexagon PPM or if you are unsure of who your reseller is, request access

International customers Look up your country of residence here and send e-mail or phone your local support office. If Intergraph Smart Support is available, your local support contact can give you instructions for filing Service Requests online.

Hypercare - Continuous Optimization and Monitoring with 24/7 Expert Support

Maintaining and monitoring a global infrastructure is not your core business. Having the right resources available at the right time and location is expensive and challenging. Intergraph Smart® Cloud provides the right resources at a lower cost, freeing your staff to focus activities that differentiate your business. Your organization benefits from a single interface to a partner that has responsibility to address all issues.

Hexagon PPM's dedicated team of experts guide you through the initial use of the Smart Cloud service and are in place to ensure your success. This enhanced, onsite, early-implementation support identifies issues and removes barriers to adoption with seamless handover to ongoing support.

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