Any time new information technology is integrated into evolving IT systems, technical needs can arise. Regardless of where in the world a customer is located, Hexagon PPM can provide implementation assistance, ongoing product upgrades, and technical support.
The PPM Customer Response System ("Intergraph Smart® Support") is available worldwide to all of our current maintenance customers. Smart Support provides access to the following:
Service Requests (Reference your maintenance agreement for Support hours.)
To receive support, go to Intergraph Smart® Support if you already have a login. If you do not have a login, contact your local authorized reseller. If you are a maintenance customer or if you unsure of who your support contact is, request access.
International customers look up your country of residence via the link below and send an e-email or phone your local support office. If Intergraph Smart Support is available, your local support contact can provide you with the instructions for filing Service Requests online.
Maintaining and monitoring a global infrastructure is not your core business. Having the right resources available at the right time and location is expensive and challenging. Intergraph Smart® Cloud provides the right resources at a lower cost, freeing your staff to focus activities that differentiate your business. Your organization benefits from a single interface to a partner that has responsibility to address all issues.