Подробнее о системе Smart Support

В процессе внедрения новых технологий в развивающуюся ИТ-систему клиенту может потребоваться техническая поддержка. Компания Hexagon PPM может оказать техническую поддержку и предоставить помощь по внедрению и обновлению программного обеспечения клиенту, независимо от его местоположения.

Для всех клиентов по всему миру с актуальным договором на оказание услуг по технической поддержке доступна система обратной связи с клиентом (Intergraph Smart® Support). Система Smart Support включает в себя следующие разделы:

  • Запросы на обслуживание (ознакомьтесь с часами работы службы технической поддержки в вашем договоре)
  • База знаний
  • Практические рекомендации
  • Матрица совместимости
  • Анонсирование продуктов
  • Пакеты обновлений и исправлений
  • Технические и информационные обзоры
  • Бесплатные приложения и утилиты
  • Документация
  • Подписка на сообщения от службы поддержки по электронной почте

Trusted Global Provider

Serving as a global provider for all your support needs, we help you maximize your return on technology investments.

Knowledgeable Support Staff

Technical personnel with years of industry experience are ready to assist with your support-related needs.

Support Notifications

Subscribe to receive technical support notifications for service packs, hot fixes, product releases, and more.

Online Self-Help

Search the Knowledge Base 24/7 to find answers to questions and support-related topics.

Product Resources

Access technical product documentation and downloads for product releases.

Certificate
ISO 9001 Certified

Our ISO 9001 certification demonstrates our commitment to quality.


Asia Pacific
Europe, Middle East, India, and Africa
EcoSys

Login to Intergraph Smart® Support if you already have access. If you do not have access, request access.

Call Support: +1 800-766-7701 (Mon. - Fri. 7:00 AM - 7:00 PM CST)

CADWorx & Analysis Solutions (ICAS) Customers

US & Canadian customers To receive support, go to Intergraph Smart® Support if you already have a login. If you do not have a user login, click Contact your CADWorx & Analysis Solutions authorized reseller. If you are a maintenance customer is with Hexagon PPM or if you are unsure of who your reseller is, request access

International customers Look up your country of residence here and send e-mail or phone your local support office. If Intergraph Smart Support is available, your local support contact can give you instructions for filing Service Requests online.

Continuous Optimization and Monitoring with 24/7 Expert Support
Maintaining and monitoring a global infrastructure is not your core business. Having the right resources available at the right time and location is expensive and challenging. Intergraph Smart® Cloud provides the right resources at a lower cost, freeing your staff to focus activities that differentiate your business. Your organization benefits from a single interface to a partner that has responsibility to address all issues.
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