Any time new information technology is integrated into evolving IT systems, technical needs can arise. Regardless of where in the world a customer is located, Hexagon PPM can provide implementation assistance, ongoing product upgrades, and technical support.
The PPM Customer Response System ("Intergraph Smart® Support") is available worldwide to all of our current maintenance customers. Smart Support provides access to the following:
- Service Requests (Reference your maintenance agreement for Support hours.)
- Knowledge Base
- Technical Tips
- Compatibility Matrices
- Downloads
- Product Announcements
- Service Packs and Fixes
- Technical Notes and Whitepapers
- Freeware Tools and Utilities
- Documentation
- Support Email Notification Subscription