Americas Support

Any time new information technology is integrated into evolving IT systems, technical needs can arise. Regardless of where in the world a customer is located, Hexagon PPM can provide implementation assistance, ongoing product upgrades, and technical support.

  • Service Requests (Reference your maintenance agreement for Support hours.)
  • Knowledge Base
  • Technical Tips
  • Compatibility Matrices
  • Downloads
  • Product Announcements
  • Service Packs and Fixes
  • Technical Notes and Whitepapers
  • Freeware Tools and Utilities
  • Documentation
  • Support Email Notification Subscription

United States

Login into Intergraph Smart® Support if you already have a access. If you do not have access, request a Smart Support login.

Call  Support: 1-800-766-7701 (Mon. - Fri. 7:00 AM - 7:00 PM CST)

Canada

Login to Intergraph Smart® Support if you already have access. If you do not have access, request a Smart Support login.

1-800-766-7701 (Available M-F 7:00 AM and 7:00 PM CST (excluding stat. holidays).

Pour du support pour les produits de Process Power and Marine en français:

Contactez la ligne de support anglaise fournie ci-haut.

Commercial Third-Party Hardware Support

If you have a support contract with us, you can call our global Help Desk at 1-800-633-7248 (7 a.m.- 7 p.m., CST). Have serial number/service CPIN ready. Per-call support and spare parts, call the global desk at 1-800-414-8991 (7:45 a.m.-4:00 p.m.). Per-call support requires PO or credit card number.

Mexico

Do you have access to Intergraph Smart® Support? Login into Smart Support

If you do not have access, request access

Call Support: +52 (55) 5525-5554

Venezuela

Login into Intergraph Smart® Supoort if you already have access. If you do not have access, request access

Call Support: +58-212-9595344 (Venezuela customers only) 

EcoSys

Login to Intergraph Smart® Support if you already have access. If you do not have access, request access.

Call Support: +1 800-766-7701 (Mon. - Fri. 7:00 AM - 7:00 PM CST)

CADWorx & Analysis Solutions (ICAS) Customers

US & Canadian customers To receive support, go to Intergraph Smart® Support if you already have a login. If you do not have a user login, click here to request one. If you are a maintenance customer, you have access to our knowledge base, technical tips, and downloads.

Continuous Optimization and Monitoring with 24/7 Expert Support

Maintaining and monitoring a global infrastructure is not your core business. Having the right resources available at the right time and location is expensive and challenging. Intergraph Smart® Cloud provides the right resources at a lower cost, freeing your staff to focus activities that differentiate your business. Your organization benefits from a single interface to a partner that has responsibility to address all issues.

Intergraph Smart® Support

Already have a account? Login your support tickets using Smart Support. You will also have access to our knowledge base, technical tips, and downloads.

Intergraph Smart® Support
If you do not have a user login, request access. Once Smart Support enabled, you will have access to our knowledge base, technical tips, and downloads.