Americas Support

Any time new information technology is integrated into evolving IT systems, technical needs can arise. Regardless of where in the world a customer is located, Hexagon PPM can provide implementation assistance, ongoing product upgrades, and technical support.

  • Service Requests (Reference your maintenance agreement for Support hours.)
  • Knowledge Base
  • Technical Tips
  • Compatibility Matrices
  • Downloads
  • Product Announcements
  • Service Packs and Fixes
  • Technical Notes and Whitepapers
  • Freeware Tools and Utilities
  • Documentation
  • Support Email Notification Subscription

United States

Login into Intergraph Smart® Support if you already have a access. If you do not have access, request a Smart Support login.

Call  Support: 1-800-766-7701 (Mon. - Fri. 7:00 AM - 7:00 PM CST)

Canada

Login to Intergraph Smart® Support if you already have access. If you do not have access, request a Smart Support login.

1-800-766-7701 (Available M-F 7:00 AM and 7:00 PM CST (excluding stat. holidays).

Pour du support pour les produits de Process Power and Marine en français:

Contactez la ligne de support anglaise fournie ci-haut.

Commercial Third-Party Hardware Support

If you have a support contract with us, you can call our global Help Desk at 1-800-633-7248 (7 a.m.- 7 p.m., CST). Have serial number/service CPIN ready. Per-call support and spare parts, call the global desk at 1-800-414-8991 (7:45 a.m.-4:00 p.m.). Per-call support requires PO or credit card number.

Mexico

Do you have access to Intergraph Smart® Support? Login into Smart Support

If you do not have access, request access

Call Support: +52 (55) 5525-5554

Venezuela

Login into Intergraph Smart® Supoort if you already have access. If you do not have access, request access

Call Support: +58-212-9595344 (Venezuela customers only) 

EcoSys

Login to Intergraph Smart® Support if you already have access. If you do not have access, request access.

Call Support: +1 800-766-7701 (Mon. - Fri. 7:00 AM - 7:00 PM CST)

CADWorx & Analysis Solutions (ICAS) Customers

US & Canadian customers To receive support, go to Intergraph Smart® Support if you already have a login. If you do not have a user login, click here to request one. If you are a maintenance customer, you have access to our knowledge base, technical tips, and downloads.

Hypercare - Continuous Optimization and Monitoring with 24/7 Expert Support

Maintaining and monitoring a global infrastructure is not your core business. Having the right resources available at the right time and location is expensive and challenging. Intergraph Smart® Cloud provides the right resources at a lower cost, freeing your staff to focus activities that differentiate your business. Your organization benefits from a single interface to a partner that has responsibility to address all issues.

Hexagon PPM's dedicated team of experts guide you through the initial use of the Smart Cloud service and are in place to ensure your success. This enhanced, onsite, early-implementation support identifies issues and removes barriers to adoption with seamless handover to ongoing support.

Intergraph Smart® Support

Already have a account? Login your support tickets using Smart Support. You will also have access to our knowledge base, technical tips, and downloads.

Intergraph Smart® Support
If you do not have a user login, request access. Once Smart Support enabled, you will have access to our knowledge base, technical tips, and downloads.