Shift Handover Software

Poor shift handover processes have caused catastrophic incidents, creating an important requirement for more efficient, consistent and detailed data at this crucial point of day-to-day operations. Unfortunately, there are still inadequate and time-consuming tools being used during shift handover, which increase organizational risk and inefficiencies.

Examples of Inadequate Shift Handover Methods

Impact of Poor Shift Handover on Personnel

Industrial Accidents Where Poor Shift Handover Was a Contributory Factor


Industrial Accident  Year
 DuPont LaPorte Toxic Chemical Leak  2014
 KiwiRail Train Derailment  2013
 BP Deepwater Horizon Oil Spill  2010
 Kleen Energy Natural Gas Explosion  2010
 BP Texas City Refinery  2005
 Buncefield Fire  2005
 Esso Longford Gas Explosion  1998
 Continental Express Aircraft Crash  1991
 Occidental Piper Alpha Explosion  1988
 Sellafield Beach Incident  1983

Shift Handover Software

Recommendations to Ensure a Safe Shift Handover

To reduce the risk of potential hazardous accidents, the Health and Safety Executive (HSE) recommends that industrial plants adopt a shift handover solution meeting all the following requirements:

  • Identify higher risk shift handovers
  • Develop staff's communication skills
  • Emphasize the importance of shift handover
  • Provide procedures for shift handover
  • Plan for maintenance work to be completed within one shift if possible
  • Conduct shift handovers face-to-face
  • Make the incoming and outgoing shifts take joint responsibility
  • Review the shift using both verbal and written communication
  • Analyze the information needs of incoming staff
  • Give as much time and resource as necessary
  • Design support equipment, with consideration of the operators’ needs
  • Involve the end users when implementing any changes to existing communication methods at shift handover level


The high risk of poor shift handover procedures has been highlighted on numerous U.S. Chemical Safety and Hazard Investigation Board (CSB) Investigation Reports over many years. In its June 2019 "Toxic Chemical Release at the DuPont La Porte Chemical Facility Investigation Report", the CSB also provided “Shift Communication Practices Guidance to Industry”:

“Effective communication between different operational units at a facility, and between supervisors and workers on changing shifts, is critical to safety. Communication is necessary to convey the status of operations, ongoing changes, abnormalities, unusual operating conditions, or other relevant issues associated with chemical process equipment. The more complex the process involved, the greater the imperative to ensure that communication is effective. Reliance solely upon one form of communication, especially verbal communication, can leave the workforce vulnerable to potential gaps in information communicated, misunderstandings, or absence of critical information in what oftentimes can be an evolving situation.”


j5 Shift Handover Solution

Impact of Safe and Consistent Shift Handover on Personnel