Smart Support에 대해 자세히 알아보기

새로운 정보 기술이 진화하는 IT 시스템에 통합되는 경우, 언제든 기술 요구가 등장할 수 있습니다. Hexagon PPM은 고객이 세계 어디에 있든 관계없이 구현 지원과 지속적인 제품 업그레이드, 기술 지원을 제공할 수 있습니다.

PPM 고객 응답 시스템("Intergraph Smart® Support")은 현재 유지보수 계약 상태인 모든 고객이 세계 어디에서나 사용할 수 있습니다. Smart Support는 다음에 액세스할 수 있도록 해줍니다.

  • 서비스 요청(지원 시간은 유지보수 계약 참조)
  • 지식 기반
  • 기술 팁
  • 호환성 지표
  • 제품 공지
  • 서비스 팩 및 픽스
  • 기술 노트 및 백서
  • 프리웨어 툴 및 유틸리티
  • 설명서
  • 지원 이메일 알림 가입

 

품질 지원 - ISO 9001 및 Hexagon PPM   현지 사무소 찾기  


New Users

If you do not have a user login, request access. Once Smart Support enabled, you will have access to our knowledge base, technical tips, and downloads.

Existing Users

Already have a account? Login your support tickets using Smart Support. You will also have access to our knowledge base, technical tips, and downloads.

Trusted Global Provider

Serving as a global provider for all your support needs, we help you maximize your return on technology investments.

Knowledgeable Support Staff

Technical personnel with years of industry experience are ready to assist with your support-related needs.

Support Notifications

Subscribe to receive technical support notifications for service packs, hot fixes, product releases, and more.

Online Self-Help

Search the Knowledge Base 24/7 to find answers to questions and support-related topics.

Product Resources

Access technical product documentation and downloads for product releases.

ISO 9001 Certified

Our ISO 9001 certification demonstrates our commitment to quality.





EcoSys Support

Login to Intergraph Smart® Support if you already have access. If you do not have access, request access via the link below

CADWorx & Analysis Support

To receive support, go to Intergraph Smart® Support if you already have a login. If you do not have a login, contact your local authorized reseller. If you are a maintenance customer or if you unsure of who your support contact is, request access. International customers look up your country of residence via the link below and send an e-email or phone your local support office. If Intergraph Smart Support is available, your local support contact can provide you with the instructions for filing Service Requests online.

Continuous Optimization and Monitoring with 24/7 Expert Support

Maintaining and monitoring a global infrastructure is not your core business. Having the right resources available at the right time and location is expensive and challenging. Intergraph Smart® Cloud provides the right resources at a lower cost, freeing your staff to focus activities that differentiate your business. Your organization benefits from a single interface to a partner that has responsibility to address all issues.