Europe, Middle East, India and Africa Support

Austria

All Hexagon PPM customers with a valid maintenance contract are free to use our PPM hotline daily from 8:00 am to 5:00 pm. On weekends as well as Germany-wide holidays the hotline is not occupied. You can reach your inquiries or error messages about software problems free of charge at:
Phone: 00800 / 52863-900
Email: support-germany.PPM@hexagon.com
Knowledge Base: PPM Smart Community

Czech Republic

Hexagon PPM/Intergraph CS s.r.o. provides its customers with technical support on weekdays from 9.00 to 17.00 hours. In the case of special requirements of customers varies according to the time frame help desk contract.
You can contact us at this address: ppm-support-czl@intergraph.com
Direct product support secured Hexagon PPM division can be found here.

Denmark

If you have a maintenance agreement, you must use one of these links for support of your product:
Support of software from Hexagon PPM (engineering software for process, power generation and shipbuilding industries)
You can also sign up for Knowledge Management Support Portal where you can submit / log your support questions and access the English-language "Knowledge Base" as well as product-specific discussion forums. You can register as a new user via the entry form on the page.
If you do not have maintenance agreement, please send an e-mail to:
Info-DK for support of Hexagon PPM products
You can also call us on tel. 3619 2000weekdays between kl. 8:30 and 16:30.

France

Hexagon PPM provides technical support for all PPM users under a maintenance contract.
Technical Support: PPM Smart Community
From Monday to Thursday from 9:00 am to 12:00 pm andfrom 1:00 pm to 6:00 pm
On Friday from 9:00 am to 12:00 pm and from 1:00 pm to 5:00 pm
Phone: +33 (0) 1 45 60 30 00
E-Mail: sigfrsupport@intergraph.com
Fax: +33 (0) 1 45 60 31 36

Germany

Hexagon PPM customer support offers you a wide range of effective help resources and resources to answer your questions quickly and competently. We also recommend the conclusion of a maintenance contract, which gives you access to individual support through our expert German-speaking hotline. You can reach your inquiries or error messages about software problems free of charge at:
Phone: 00800 / 52863-900
Email: support-germany.PPM@hexagon.com
Knowledge Base: PPM Smart Community

Netherlands

Whenever new IT technologies are integrated with IT systems that are under development, may need has arisen for technical support. Hexagon PPM can always provide support in implementation processes, providing continuous product upgradesand technical support.
PPM customers who have entered into a software maintenance agreement with PPM must log their calls via the Siebel system (PPM Smart Community)
In case of problems with logging calls, please contact the CRM support team via email PPMCRM@intergraph.com.
Find your local office or +31 (0) 23 5666 666.
In both cases we ask you to keep the following information ready:
Your name
Your company name
Your telephone number and email address
The relevant product and version number as when you use (Dutch)

South Africa

Hexagon PPM provides technical support for all PPM users under a maintenance contract.
Technical Support: PPM Smart Community
Phone: +27 11 231-1419
E-Mail: naiden.dsouza@intergraph.co.za

Spain

As new information technologies are integrated into IT systems, new technical needs arise. No matter where a customer is located, Hexagon PPM provides deployment assistance and technical support and works on continually updating their products.
You can also contact us by e-mail, by clicking on TECHNICAL SUPPORT (for This type of queries via e-mail, you must include your data and the Serial Number of the product to which you want to refer)
To contact our Technical Support Center (CST), please do it through:
Telephone number: 900-200-123
Fax: 91 372 80 21

United Kingdom

Over its 40 year history, Hexagon PPM has earned a distinguished reputation for customer support and maintenance that has become the industry benchmark.
Customer Support provides maintenance based services for PPM applications and associated products. The service provided ranges from 9 - 5 Help Desk through to full 7 x 24 services depending on the requirements of the customer. Consultancy and ad-hoc services can also be provided.
To access our PPM Smart Community click here.
If you have any questions email us here: ppm-info-uk@intergraph.com
Please provide the following: company, address, telephone, fax and email address