1. Hexagon PPM
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  3. Learn About PPM Smart Community

Learn About PPM Smart Community

Pueden surgir necesidades técnicas cada vez que se integre una nueva tecnología de la información en los sistemas de TI en constante evolución. Independientemente de la parte del mundo en que se encuentre un cliente, Hexagon PPM puede proporcionarle asistencia para la implementación, actualizaciones permanentes de productos y soporte técnico.

El Sistema de Respuesta para Clientes de PPM ("Intergraph Smart® Support") está disponible en todo el mundo para todos nuestros clientes actuales de mantenimiento. El soporte de Smart brinda acceso a lo siguiente:

  • Solicitudes de servicio (consulte su contrato de mantenimiento para conocer las horas de Soporte).
  • Base de conocimientos
  • Consejos técnicos
  • Matrices de compatibilidad
  • Anuncios de productos
  • Solución de errores y paquetes de servicio
  • Notas y artículos técnicos
  • Utilidades y herramientas de software gratuito
  • Documentación
  • Suscripción a las notificaciones de soporte por correo electrónico

 

Soporte de calidad: ISO 9001 y Hexagon PPM   Encuentre su oficina local  

New Users

If you do not have a user login, request access. Once PPM Smart Community is enabled, you will have access to our knowledge base, technical tips, and downloads.

Request an Account

Existing Users

Already have a account? Login your support tickets using PPM Smart Community. You will also have access to our knowledge base, technical tips, and downloads.

Log In Now

PPM Smart Community Video

PPM Smart Community is Hexagon's new Support Portal. Watch the introduction video!

Watch Now

Trusted Global Provider

Serving as a global provider for all your support needs, we help you maximize your return on technology investments.

Knowledgeable Support Staff

Technical personnel with years of industry experience are ready to assist with your support-related needs.

Support Notifications

Subscribe to receive technical support notifications for service packs, hot fixes, product releases, and more.

Online Self-Help

Search the Knowledge Base 24/7 to find answers to questions and support-related topics.

Product Resources

Access technical product documentation and downloads for product releases.

ISO 9001 Certified

Our ISO 9001 certification demonstrates our commitment to quality.




EcoSys Support

Login to Intergraph Smart® Support if you already have access. If you do not have access, request access via the link below

Visit Support Portal

CADWorx & Analysis Support

To receive support, go to Intergraph Smart® Support if you already have a login. If you do not have a login, contact your local authorized reseller. If you are a maintenance customer or if you unsure of who your support contact is, request access. International customers look up your country of residence via the link below and send an e-email or phone your local support office. If Intergraph Smart Support is available, your local support contact can provide you with the instructions for filing Service Requests online.

Visit Support Portal

Continuous Optimization and Monitoring with 24/7 Expert Support

Maintaining and monitoring a global infrastructure is not your core business. Having the right resources available at the right time and location is expensive and challenging. Intergraph Smart® Cloud provides the right resources at a lower cost, freeing your staff to focus activities that differentiate your business. Your organization benefits from a single interface to a partner that has responsibility to address all issues.

Smart Cloud Portal