Intergraph® Process, Power & Marine and TecSurge Announce Alliance Agreement in Asia-Pacific
On-demand managed services to be made available to Intergraph customers15 Juni 2016
Intergraph Process, Power & Marine (PP&M) and TecSurge today announced the signing of a regional Alliance Agreement, under which Intergraph customers in the Asia-Pacific region will be able to subscribe to Intergraph OnDemand, an online managed services offering to assist customers with system administration, onboarding, project set-up, help desk and monitoring requirements.
The new managed service offering is the result of market research conducted by the two companies. Both concluded independently there was a high demand for on-demand managed services for Intergraph solutions in Asia-Pacific’s process, power and marine markets.
Customers who opt into Intergraph OnDemand will benefit from direct access to skilled resources and business processes, based on Intergraph’s and TecSurge’s combined years of practical experience and expertise in operating, maintaining and enhancing complex engineering software solutions. The service also comes with the added security of an Intergraph service level agreement.
Franz Kufner, executive vice president of Intergraph PP&M Asia-Pacific, said the Alliance Agreement and new service offering are part of the company’s regional strategy to increase engagement with customers.
“Intergraph’s Alliance Agreement with TecSurge is an important piece of our regional 3xE strategy, by which we are working to achieve exceptional outcomes by providing each customer with an Ecosystem, Expertise and Engagement. A key part of that strategy is partnering with other companies so that we can develop solutions that are highly customized to the individual requirements of the customer,” Kufner said.
“We are pleased to welcome TecSurge as a partner and are confident that together we will provide an exceptional managed service to Intergraph’s customers in Asia-Pacific.”
Intergraph OnDemand will benefit Intergraph’s customers through unprecedented levels of scalability, adaptability and simplicity, said Anton Schreibmueller, president and CEO of TecSurge. “Intergraph is well respected in the industry as a trusted partner and we are excited about this partnership and the opportunity to strengthen Intergraph’s capability to serve their customers.”
Intergraph Technical User Forum (TUF) LinkedIn groups provide an online discussion forum for year-round networking between users. To learn more about Intergraph solutions and network with other users, visit ppm.intergraph.com/technical-user-forums.
The ARC Advisory Group, a leading industry analyst firm, ranked Intergraph as the No. 1 overall worldwide provider of engineering solutions for plant design (process, power and marine), according to its “Engineering Design Tools for Plants and Infrastructure Worldwide Outlook Market Analysis and Forecast Through 2019.”
TecSurge is an independent expert team providing a unique 24x7 worldwide service to efficiently apply, manage and support complex software applications for Engineering Procurement Construction and Owner Operator companies. Our mission is to deliver applications that are ready for use and enable our clients to maximize ROI through scalability, adaptability and simplicity. Quality, reliability and working in a true partnership with our clients is at the heart of what we do. TecSurge delivers increased value to our clients through TecSurge OnDemand, TecSurge Academy and TecSurge Service. For more information, visit http://tecsurge.com.
About Intergraph Process, Power & Marine
Soon to be known as Hexagon Process, Power & Marine, Intergraph Process, Power & Marine is the leading global provider of engineering software for the design, construction and operation of plants, ships and offshore facilities.
Process, Power & Marine is part of Hexagon (Nasdaq Stockholm: HEXA B; hexagon.com), a leading global provider of information technologies that drive quality and productivity across geospatial and industrial enterprise applications.
© 2016 Intergraph Corporation and TecSurge Pte Ltd. All rights reserved. Intergraph is part of Hexagon. Intergraph and the Intergraph logo are registered trademarks of Intergraph Corporation or its subsidiaries in the United States and in other countries. TecSurge and the TecSurge logo are registered trademarks of TecSurge Pte Ltd. or its subsidiaries in other countries. Other brands and product names are trademarks of their respective owners.